What to expect

Together we can make the difference

Referral

  • To initiate an appointment, please consult your General Practitioner (GP) to send us a referral for processing. 

Processing

  • Upon receiving your referral, our psychiatrist will review it and determine if we are the right fit to address your concerns. 
  • If the nature of your referral is unclear, our team will contact you for more information and to complete a form. 

Booking

  • Upon accepting the referral, our team will contact you to discuss the fees, complete a new client registration form, provide you questionnaires to complete, and inform you of any additional support documents required before the appointment. 
  • There is no obligation to follow through if you change your mind. If you agree with the plan to proceed following any enquiries, our team will assist you in scheduling an appointment (either face-to-face or telehealth).  
  • A small deposit will/may be collected and will be deducted from your initial appointment and forfeited if you miss the appointment without sufficient prior notice (48 hours in advance). 
  • Our team will forward a Telehealth link if you choose to have your appointment via Telehealth. 

Important reminders

  • Please forward any requested or suggested support documents (preferably 1 week prior but no later than 48 hours before your appointment), as this will prevent any delay in your diagnostic process and treatment plan. 
  • A text reminder will be sent to your mobile phone to remind you of your upcoming appointment. 

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What to expect

  • Face-to-Face appointment: You will receive a warm welcome from our admin. Please consider arriving 10-15 minutes earlier. 
  • Telehealth appointment: Please use the link provided to start appointment. Our admin will contact you prior the appointment to collect the balance. 

You can consider bringing a support person along for your appointment if required. They can also be beneficial in providing collateral information. 


During the consult, the psychiatrist will ask you a series of questions to address your clinical concerns, and tailor an individualised treament plan.


Follow-up

  • At the end of the appointment, our admin will support you in organising your next review appointment. (For Telehealth appointments, the admin will contact you personally after the next working day to arrange your next appointment.) 
  • Any scripts will be provided through E-Scripts.
  • At Attilan Psychiatry, we aim to provide your GP with the review's outcome within 1-2 business days.  
  • Should you have any enquiries before your next appointment, you can call our office number or contact us through our email. We will contact you at our earliest availability. 

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Cancellation and Late Fee

In addition to confirming your appointment, you will receive an SMS one week before your appointment to confirm your attendance. We will need you to confirm your attendance and provide us with the requested support documents 48 business hours before your appointment. If we do not receive any confirmation, we will cancel your appointment and reschedule it for another client. 

We understand life's unpredictability, so if you have any questions, please let us know, and we will consider them on a case-by-case basis.

If you miss the consultation without notice, a fee will be charged, and you must pay the fee before securing your next appointment. 

Cancellation on the day (<12 hours) without reason: Full fees might apply.